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>complaints procedure

Making a complaint - Help us to put things right

How do you make a complaint?

Contact the eLanguages team:

Telephone us:
+44 (0)207193 3148
Email us:
Send us a message:
open contact form

What happens next?

We will reply within 15 working days from when we receive your complaint. If it is not possible to give you a full reply within this time - for instance, because a detailed investigation is required - we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom.